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Shipping / FAQs

HOLIDAY SHIPPING
A1 and A2 prints are printed on demand and therefore take extra time to be ready to be shipped.
  
FINAL ORDER DATES INCLUDING A1 AND A2 PRINTS
Place your Christmas orders incl. A1 and A2 prints before:
Netherlands - December 17
Europe - December 13
RoW - December 07
  
FINAL ORDER DATES EXCLUDING A1 AND A2 PRINTS
Place your Christmas orders excl. A1 and A2 prints before:
Netherlands - December 20
Europe - December 15
RoW - December 10
  
Questions about your order or products? Contact our frontdesk or send an email to frontdesk@gmail.com
For stockists and collaborations please send an email to info@hotelmagique.com
    
Brexit UK delivery charges, shipping prices and additional costs
Since Jan 1st 2021 UK orders are now international shipments. This means shipping prices have gone up and, as with all international shipments, new local taxes and duties may be added, for which we cannot be held responsible (DAP - delivery at place). Please note that this could involve some delay of the consignment, as the goods are retained and checked at customs. From this point, it is your responsibility to contact the carrier and pay for the added additional costs. If you deny the parcel and request a refund after the parcel has been returned to our address this will not include paid shipping costs and any additional costs charged by the carrier for refusing the parcel. UK orders are shipped with FedEx and TNT, visit their websites to find out more about international shipments.
  
Print sizes in inches
Size A4 in inches = 8.26 x 11.69 inches
Size A3 in inches = 11.69 x 16.53 inches
Size A2 in inches = 16.53 inches x 23.39 inches
Size A1 in inches = 23.39 x 33.11 inches
  
Print colours
We do our best to display all artworks accurately, but since each screen is different, colours may show different when you see them in print. The machines our printers work with continuously adjust themselves to find the perfect colour, but since each colour is build up form 4 colours each print might have slight colour differences.
  
Imperfections
Every artwork is created by hand with brushes, paint, pencils and ink and include details that can not be created with a computer. This includes little drops of paint and imperfections which we adore and should be showing.
  
International shipping
We ship almost worldwide. Is your country not listed than unfortunately the shipping companies we work with do not (yet) ship here.
  
Shipping methods and costs
A3 and A4 art prints are shipped with our magique cardboard envelopes. Framed art prints and frames are packaged in a special cardboard box, together with hôtel souvenirs. Art prints will not fit through your mailbox since we choose to use packaging that keeps your purchase unharmed, what also makes it more expensive to ship.  A1, A2 and prints and Magique one-offs will be sent in an extra heavy cardboard tube. When ordering multiple products, your package will be heavier and bigger, and therefore shipping costs might be higher. The right shipping method and price will automatically be calculated for you when you place your order. We do not cover the costs of individual countries import taxes and this is not included in your shipping costs.
  
Shipping times 
We send out your orders with exception to orders (excluding A1 and A2 art prints and rugs) within 48 hours from Mondays through Fridays. A1 and A2 size art prints will be printed after we received your order. Since we are using special paper which might not always be available in this odd size please keep in mind we will send the A1 and A2 prints within two weeks after your purchase. 
  
Track your order
After shipping, you will receive an email with your tracking details. Please check your spam folder if you haven't received any email. Also no email in your spam folder? Send an email to frontdesk@hotelmagique.com including your order number and we will email you the tracking link of your shipment. Please note that orders with only greeting cards fit through your mailbox, this means you will not receive a track&trace code. Please calculate down here how long your package will take and keep an eye out at your mailbox. 
  
Delivery periods
The Netherlands 1 - 2 working days after shipping
Europe approx. 2 - 5 working days after shipping
Worldwide approx. 2 - 10 working days after shipping
  
Shipping delays
If your parcel does not arrive or you get impatient, please contact us at frontdesk@hotelmagique.com and include your order number. 
  
Out of stock
While we do our best to keep all items on our website in stock, there may be instances when an item is unavailable. In this case, please feel free to email us about your interest in our products and we'll let you know the date the item is expected back in stock.
    
Magique rugs
The rug masters at STITCH will start creating your rug once ordered, give it up to 3 weeks before shipping directly from the STITCH HQ in Casablanca, Morocco to your doorstep. All rugs are manufactured by robotic tufting-arms, inserting threads of wool onto a fabric base. A natural latex is then applied to the backing, before being snipped and prodded to give it a luxurious finish. Your rug will need regularly vacuuming during the first month. In the event of stains, clean the rug with a cloth to avoid the stain from drying. Sprinkle some baking soda onto the stain afterward to ensure that extra moisture is absorbed away from the fibers. Dropping a pinch of essential oil into the powder mix will have your rug smell naturally delicious. Vacuum the powder away after a few minutes. Professional rug cleaning is advised for deeper cleaning if necessary. All this and more info will be attached to the back of your rug.  
      
Collaborations
If you are a brand looking to collaborate and make magique together please send an email to info@hotelmagique.com
Check out our latest collaborations here.
  
HÔTEL MAGIQUE COMPANY DETAILS
Conservenweg 116, 2371 DT Roelofarendsveen, The Netherlands
  
Hôtel Magique is registered at  the Amsterdam Chamber of Commerce with number: 34368627
Hôtel Magique VAT number: NL002101596B30