CAN I PAY WITH IDEAL?
Yes you can! When you're checking out you will have this option on the third page, the 'payment method' page where you can choose to pay with IDEAL.
CAN I PAY WITH MY CREDIT CARD?
Yes you can! By choosing Paypal as your payment method you'll be able to pay with your credit card as a Paypal guest without creating a Paypal account.
WHAT ARE THE PRINT SIZES IN INCHES?
Size A3 in inches= 11.69 x 16.53 inches
Size A1 in inches= 23.39 x 33.11 inches
DO YOU HAVE ANY OTHER SIZES AVAILABLE?
Due to the type of paper, printing technique as well as packaging we have to stick to the print sizes A3 and A1, no other sizes are available.
WHEN WILL YOU SEND MY ORDER?
We send out your within 48 hours from Monday till Friday. If you made an order between Friday afternoon 15:00 (Amsterdam time) and Sunday evening we will send out your order first thing on Mondays.
For urgent orders or questions, please contact firstname.lastname@example.org We will always try to help you the best we can!
HOW ABOUT A1 PRINTS?
A1 prints will be printed for you once we've received your order. Since we are using special paper which might not always be available in this odd size please keep in mind we will send the A1 prints within two weeks after your purchase. Do you want your A1 print framed? We do not offer this option in the web shop since we are not able to ship this size safely.
WHEN WILL MY ORDER BE DELIVERED
The Netherlands 1 - 2 working days after shipping
Europe approx. 2 - 5 working days after shipping
Worldwide approx. 6 - 10 working days after shipping
TRACK MY ORDER
After shipping you will receive a confirmation including a track & trace code which you need to save to be able to track your order.
Please visit: https://www.internationalparceltracking.com and fill in the requested information to track your order. Note: when you only order greeting cards your package will fit threw a mailbox and will not get a track & trace code.
WHAT'S KEEPING MY PARCEL
If your parcel does not arrive or you get impatient, please contact us at email@example.com. Please remember to include your order number.
HOW ABOUT FAULTY/DAMAGED ITEMS?
Please check your items once they have arrived. Should you receive a faulty/damaged item please send an email to firstname.lastname@example.org including a picture of your damaged good(s). We will either resend the damaged goods (shipping of course on us), or refund these items.
You cannot undo your purchase by only refusing to receive it but must inform us clearly first.
You can send the item(s) back to Hotel Magique:
3045 AW Rotterdam
The items and their condition are your responsibility, until the moment we receive them in our warehouse. We can’t refund damaged or used products. We will send you an email to confirm your return has been received and refund processed. Your refund will be credited back via the original method of payment. Please allow up to 5 workdays for your refund to appear on your bank statement.
If you order from a country outside the EU local taxes and duties may be added, for which we cannot be held responsible. If this is the case the carrier will contact you. Please note that this could involve some delay of the consignment, as the goods are retained by the customs. From this point it is your responsibility to contact the carrier and pay for the added additional costs.
OUT OF STOCK
While we do our best to keep all items on our website in stock, there may be instances when an item is unavailable. In this case, please feel free to email us about your interest in our products and we'll let you know the date the item is expected back in stock.
CAN I USE IMAGES FROM MY CUSTOM MADE ORDER FOR A LOGO, WEBSITE, ON MY BLOG ETC.?
All images used are the sole property and copyright of Hotel Magique and cannot be used for personal logo design or reproduction outside of Hotel Magique. All illustrations (custom and template) are copyright Hotel Magique and may not be reused without permission.
HOTEL MAGIQUE COMPANY DETAILS
Company address: Postbus 11006, 3004 EA Rotterdam, The Netherlands
Hotel Magique KvK number: 34368627
Hotel Magique VAT number: NL188253373B01