FAQs


ARE THE PRINT COLORS EXACTLY THE SAME AS THE COLORS ON MY SCREEN?
We do our best that all images are displayed accurately, but since each screen is different colours may come out a little different when you see them in print. The machines our printers work with continuously adjust themselves to find the perfect color, but since each color is build up form 4 colours each print might have slight color differences.
WHAT ARE THE ART PRINT SIZES IN INCHES?
Size A4 in inches= 8.26 x 11.69 inches
Size A3 in inches= 11.69 x 16.53 inches
Size A1 in inches= 23.39 x 33.11 inches
DO YOU HAVE ANY OTHER SIZES AVAILABLE?
Due to the type of paper, printing technique as well as packaging we have to stick to the print sizes A3 and A1, no other sizes are available.
CAN I PAY WITH IDEAL?
Yes you can! When you're checking out you will have this option on the third page, the 'payment method' page where you can choose to pay with IDEAL.
CAN I PAY WITH MY CREDIT CARD?
Yes you can! By choosing Paypal as your payment method you'll be able to pay with your credit card as a Paypal guest without creating a Paypal account.
DO YOU ACCEPT INTERNATIONAL ORDERS?
Yes we do! We ship almost everywhere in the world.
 SHIPPING METHODS AND COSTS
A3 and A4 art prints will be send in a cardboard envelope. Framed art prints and loose frames will be wrapped with extra care: we place extra cardboard in front of the glass before being wrapped in layers of bubble wrap and packaged in a special cardboard box. Art prints will not fit threw your mailbox, since we choose to use packages that keep your order unharmed, but this also makes it more expensive to ship. The only orders that will fit threw your mailbox are greeting cards, which make them cheaper to mail.
A1 prints and Magique one-offs will be send in a extra heavy cardboard tube.
When ordering multiple products, your package will be heavier and bigger, and therefore shipping costs might be higher. The right shipping method and price will automatically be calculated for you when you place your order.
We do not cover the costs of individual countries import taxes and it is not include d in your shipping costs.

 WHEN WILL YOU SEND MY ORDER?

We send out your orders with exception to orders including A1 art prints within 48 hours from Mondays through Fridays.
HOW ABOUT A1 PRINTS?
A1 art prints will be printed once we've received your order. Since we are using special paper which might not always be available in this odd size please keep in mind we will send the A1 prints within two weeks after your purchase. We do not offer the option to have your A1 print framed, since we are not able to ship this size safely.
TRACK MY ORDER
After shipping you will receive an email with your tracking details. Please check your spam folder if you haven't received any email. Also no email in your spam folder? Send an email to info@hotelmagique.com including your order number and we'll email you the tracking link of your shipment.
Please note that orders with only greeting cards or our pinky ring fit threw your mailbox, this means you will not receive a track&trace code. Please calculate down here how long your package will take and keep an eye out at your mailbox.
WHEN WILL MY ORDER BE DELIVERED
The Netherlands 1 - 2 working days after shipping
Europe approx. 2 - 5 working days after shipping
Worldwide approx. 2 - 10 working days after shipping
WHAT'S KEEPING MY PARCEL
If your parcel does not arrive or you get impatient, please contact us at info@hotelmagique.com. Please remember to include your order number.
HOW ABOUT FAULTY/DAMAGED ITEMS?

Please check your items once they have arrived. Should you receive a faulty/damaged item please send an email to info@hotelmagique.com including a picture of your damaged good(s). 
We will either resend the damaged goods (shipping costs on us), or refund these items.
RETURN POLICY
Magique one-offs and A1 prints are non-refundable. Since A1 prints are only printed once ordered we do not keep these in stock since this is too costly.
All other articles bought from www.hotelmagique.com are fully refundable within 30 days upon receipt. The goods must be returned unused and in the same condition as they were upon receipt and with the original packaging. Please make sure to use a trackable shipping method. We are not responsible for any lost packages.
Your have a right to return your order with in 30 days from the day you; 
a) received your item
b) received the final item from one order with items delivered separately.
If you wish to return your order your must let us know within 14 days of reception and have return the items within another 14 days.
You cannot undo your purchase by only refusing to receive it but must inform us clearly first at info@hotelmagique.com
You can send the item(s) back to Hôtel Magique:
Hôtel Magique
Conservenweg 116
2371 DT Roelofarendsveen
The Netherlands
You are responsible for all return shipping costs unless your received the faulty item or your item is damaged. The items and their condition are your responsibility until the moment we receive them in our warehouse. We can’t refund damaged or used products. We will send you an email to confirm your return has been received and refund processed.
Your refund  (minus shipping costs) will be credited back via the original method of payment. Please allow up to 5 workdays for your refund to appear on your bank statement.
CUSTOMS DUTY
If you order from a country outside the EU local taxes and duties may be added, for which we cannot be held responsible. If this is the case the carrier will contact you. Please note that this could involve some delay of the consignment, as the goods are retained by the customs. From this point it is your responsibility to contact the carrier and pay for the added additional costs.
OUT OF STOCK
While we do our best to keep all items on our website in stock, there may be instances when an item is unavailable. In this case, please feel free to email us about your interest in our products and we'll let you know the date the item is expected back in stock.
CAN I USE IMAGES FROM MY CUSTOM MADE ORDER FOR A LOGO, WEBSITE, ON MY BLOG ETC.?
All images used are the sole property and copyright of Hôtel Magique and cannot be used for personal logo design or reproduction outside of Hôtel Magique. All illustrations (custom and template) are copyright Hôtel Magique and may not be reused without permission.
COLLABORATIONS
Due to many requests to collaborate where we receive emails from influencers looking to redecorate their home our point of view has changed after a certain amount of requests. If you really love our products it should be worth the purchase. We love collaborations, but for us collaborating means something more exciting, something where we can create magique together.
Check out our latest collaborations here.
HÔTEL MAGIQUE COMPANY DETAILS
Company address: Conservenweg 116, 2371 DT Roelofarendsveen, The Netherlands
Hôtel Magique KvK number: 34368627
Hôtel Magique VAT number: NL188253373B01
info@hotelmagique.com